Refund Policy

Last updated: August 1, 2026

This Refund Policy applies to purchases of hardware, software access, and services made through the Fleetmio online shop by commercial customers in the United States. It supplements our Terms & Conditions. Individual service agreements may include additional or different refund terms; where a signed agreement conflicts with this policy, the signed agreement controls.

1. Scope

Fleetmio sells primarily to businesses. All shop orders are commercial transactions. Refund eligibility depends on product type, order status, and whether the goods or services have been delivered, activated, or substantially performed.

2. Hardware

Unopened hardware in original packaging may be returned within 14 days of delivery for a refund of the purchase price, excluding original shipping charges, subject to inspection. Opened, installed, damaged, or incomplete returns may be refused or subject to a restocking fee of up to 25%.

Defective hardware covered by the applicable warranty will be repaired or replaced per the warranty terms in your order or service agreement. Warranty remedies are not a general right of return for convenience.

To start a hardware return, contact [email protected] with your order number and reason. Do not ship product without a return authorization.

3. Software & Subscriptions

Software access and subscription products paid at checkout (including monthly and annual plans) are non-refundable once access credentials have been issued or the subscription period has begun, except where required by law or expressly stated in your service agreement.

If we cancel a subscription for our convenience before the prepaid term ends, we will provide a pro-rata credit or refund for the unused portion, unless cancellation results from your breach of the Terms.

4. Services & Implementation

Professional services, implementation, training, and custom work are non-refundable once work has commenced. If you cancel before kickoff, we may refund prepaid fees minus any non-recoverable costs already incurred (for example third-party scheduling or materials).

5. Order cancellation before shipment

You may request cancellation of an unpaid or not-yet-fulfilled order by contacting us promptly. If payment has been captured but hardware has not shipped and software has not been activated, we will generally issue a full refund within a reasonable processing time. Once fulfillment has started, Section 2–4 applies.

6. Chargebacks & payment disputes

Please contact us before initiating a card chargeback so we can resolve billing issues directly. Unfounded chargebacks may result in account suspension and recovery of fees, consistent with our Terms.

7. How refunds are issued

Approved refunds are returned to the original payment method when possible. Processing times depend on Stripe and your financial institution and may take several business days after we initiate the refund.

8. Changes

We may update this Refund Policy from time to time. The version posted on this page applies to orders placed after the “Last updated” date unless a prior written agreement says otherwise.

9. Contact

Questions about refunds or returns? Contact us at [email protected] or (305) 204-0300, Monday – Friday, 9:00 AM – 4:00 PM EST.